Policies

Our normal workdays are Monday through Friday 9:00 a.m. to 4:30 p.m. (work to be completed by 4:30 p.m.) We do work from a schedule and recommend the same time and weekday for your cleaning to create consistency and convenience for us both. The exception is cleaning scheduled every 4 weeks, we need flexibility on the day of the week and time.

• Our cleaners work solo, not on teams
  • The exception is initial/deep/move-in or move-out cleans, these are team cleans
• We are not able to guarantee the same cleaner each time, we do guarantee our work. All cleaners are trained, certified and follow our company practices, ensuring consistency of services.

Once you've made an appointment with Made 2 Help we have reserved the appointment time exclusively and respectively for you. If you cancel less than 24 business hours (M-F  9-4)  from your appointment time, you will be charged 50% the amount of your agreed rate for the cancelled appointment (credit card on file). We kindly ask for the most notice you can provide once you know you will not be able to keep the appointment time. If your cleaning is scheduled during a holiday week and you'd like to cancel, please let us know at least a week ahead of time. We are happy to accommodate you with a rescheduled appointment however that will be subject to availability.

Payments are due the day services are provided. We accept checks they can be left on the kitchen counter, we also accept all major credit cards/debit cards, if using credit/debit cards (we require a credit card on file for cancelations or missed payments) we add 3% to cover the merchant service cost. We also offer electronic payment of funds via Venmo, or Zelle quick pay.

It is not necessary to be at home while we are there cleaning. If you have an alarm, make sure we have the key code, so we can disarm the alarm when we arrive, and set it again when we leave. We will need to know where you keep your house key.

We are unable to remove excess trash, furniture, or other items from the home, we are not equipped to handle this request. 

For your protection against breakage and damage to flooring, we do not move out refrigerators or ovens. If you would like for us to clean under or behind these things, we are happy to do so, we just need for you to move them, so we can. We also request that you put them back. We also do not lift or move furniture, or electronics.

Stuff is going to happen. At one point or another __ for whatever reason, one of us, you or we are going to need to reschedule our cleaning. Communication is key. Call, text or email as soon as you know there is a conflict, and we'll do our best to reschedule your cleaning at the next earliest convenience. We will do the same.

We aim to please. If for any reason, at any time you are not 100% completely satisfied, please call/text us within 24 hours at (303) 949 4450, or email info@made2help.com and we will do everything in our power to resolve your concerns.

If you or your children get sick with a contagious illness (i.e. the flu, a cold, pneumonia, chicken pox etc.) please call and reschedule your cleaning. Even though we disinfect your house, it is possible that we might transport germs to the next house or become sick ourselves. And to be fair to all our customers we prefer to wait until you are well again. On our end, we may call in sick as well to protect you and your family. (We will usually be able to provide a fill in cleaner, if your scheduled cleaner is sick)

In case of snow or other adverse weather conditions we may need to cancel or reschedule. It is up to the cleaner(s) scheduled for your home to determine if they can make it. Each person's car and driving abilities vary. We will do our best to reschedule your cleaning at the next earliest convenience.